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Conflict Resolution

Want to be a cool conflict solver? This is your class!

Teacher: Gertrud Tinning       Lessons: 4/ week

To equip learners with basic competencies to acknowledge, analyse and solve conflicts.

Conflicts are a natural part of life. Conflicts can improve understanding and create room for positive change. However, unaddressed and unsolved conflicts can lead to
stress, anxiety, aggression and violence. Conflicts arise from differences in perceptions, values, misunderstandings etc.

In class we analyze situations with the focus on exploring the context in which conflicts occurs and understanding its different components. We place a lot of emphasis on learning to understand people’s needs, interests and concerns in order
to find “win-win” solutions. We also work with active listening, assertiveness, empathy and non-violent communication.  Other themes are; the use of language, interpersonal conflict resolution, managing emotions, negotiation techniques and
facilitation of conflict solving.

The learning methods include analysis of real life situations, simulations, role plays, games, discussions, lectures. We also use video recordings to provide direct feedback to the class participants.

International People's College, Montebello Allé 1, 3000 Helsingør, +45 49 21 33 61