“The most important thing in communication is hearing what isn’t said.”
Peter Drucker (Facilitator)
It is the aim of this course to quip learners with basic competencies to reflect on, and improve their communication skills. You will learn how to manage negotiations and cooperation through understanding and analysis of intra- and interpersonal conflicts and disagreements. Facilitate actions amongst groups using the aforementioned skills is an integral part of the course.
Communication processes are at the heart of the course. We analyze situations with the focus on exploring the context in which communication occurs and understanding its different components.
A lot of emphasis is placed on learning to understand people’s needs, interests and concerns in order to find “win-win” solutions. We also work with assertiveness, empathy and non-violent communication.
Other themes will include: The use of language, interpersonal conflict resolution, managing emotions, power games, negotiation techniques and facilitation.
We will learn through analysis of real life situations, simulations, role plays, games, discussions and lectures. We will also use video recordings to provide direct feedback to the class participants.